Do you grant exclusivity?
Yes, by territory and by product family, against an agreed annual volume and a registration
timeline. Terms are set case by case — bring your volume forecast.
What is the minimum order?
There is no fixed minimum per item — you can mix SKUs to reach a minimum order value, so
cements, clips and anchors travel in the same shipment. Your first market-seeding order is
treated separately: tell us what your surgeons need to evaluate and we will work to that,
not to a container.
Will you do OEM or private label?
Yes. We manufacture in our own plants, so your brand, your packaging and your carton artwork
are all on the table. This is a large share of our existing export business.
What registration documents come with it?
CE certificate, ISO 13485:2016, KGMP, Declaration of Conformity, Free Sale Certificate,
Certificate of Origin and IFUs. Summary technical documentation on request under NDA.
Legalisation supported where required.
What is the lead time?
4 – 5 weeks from order as standard. Cements and β-TCP are produced to
stock; anchor and instrument sets are built to order, which is where the upper end of that
range comes from.
Who supports us after the contract?
Product training for your sales team, surgeon workshop support, marketing artwork in editable
format, and direct access to our RA team during your filing.
A route many of our partners take
Step one
Singapore · HSA
Smallest dossier, fastest clock, and the approval other regulators recognise.
Then
Malaysia · MDA
HSA approval works as a reference approval.
Then
Indonesia · Kemenkes
Requires a local agent holding the IPAK distribution licence.
Then
Thailand · Vietnam
Thai FDA and Vietnam MoH, on the same evidence pack.
One thing worth knowing before you file: in Singapore the registrant owns the registration, and
moving it to another distributor later is a paid Change of Registrant application with its own
waiting period. Worth agreeing who holds it before anyone submits anything.